Returns
We hope you are completely satisfied with your products, but if you do need to return them, you have 14 days from when you receive your package to make a return. All returns items must be as new and include all original tags and product packaging. Please note: returns need to be sent to our warehouse in the Czech republic and we do not cover cost of postage of the return or return labels.
1. Please use this form to return your order Returns form
2. Send the completed form to our email address info@venoom.com
3. Pack the goods in the original packaging with form you filled out
4. Post your package back to us. We do not cover the cost of postage. Keep proof of postage.
5. You will be refunded as soon as your return has been fully processed, which can be up to 10 days after we receive your returned goods.
Use the shipping method of your choice when returning items to us. VENOOM is not responsible for any damage or loss of returned packages. We suggest you insure any package you return through the carrier. Keep your tracking number until your refund has been processed.
Credit card refunds will be made to the card used for the original purchase. Or refund your bank account number!
If we have delivered the wrong item to you, we will provide a call tag. Please contact us before proceeding with the return.
VENOOM K9 s.r.o.
Pražská třída 6/62, Kukleny
500 04, Hradec Králové
Czech republic
info@venoom.com
+420 737 556 886
WhatsApp - Messenger
Return steps
1. Please use this form to return your order Returns form2. Send the completed form to our email address info@venoom.com
3. Pack the goods in the original packaging with form you filled out
4. Post your package back to us. We do not cover the cost of postage. Keep proof of postage.
5. You will be refunded as soon as your return has been fully processed, which can be up to 10 days after we receive your returned goods.
General Terms
Use the shipping method of your choice when returning items to us. VENOOM is not responsible for any damage or loss of returned packages. We suggest you insure any package you return through the carrier. Keep your tracking number until your refund has been processed.Credit card refunds will be made to the card used for the original purchase. Or refund your bank account number!
Shipping of incorrect items
If we have delivered the wrong item to you, we will provide a call tag. Please contact us before proceeding with the return.VENOOM K9 s.r.o.
Pražská třída 6/62, Kukleny
500 04, Hradec Králové
Czech republic
info@venoom.com
+420 737 556 886
WhatsApp - Messenger
